Overview
A product warranty deals with qualifying defects under the applicable terms. It is separate from measurement protection. Keep your order details and contact the team with photographs if a supplied component needs assessment.
What the warranty is for
The applicable product warranty addresses qualifying defects under its terms. Read My Direct's current warranty for the range and keep it separate from measurement protection, which has its own conditions.
Keep your order information
Keep the order number, confirmation and relevant photos together. They help the team identify the supplied components and assess an issue accurately.
Installation and misuse
Incorrect fitting, misuse or unapproved alterations can affect an assessment. Follow the supplied installation and care instructions, and read the current terms for the circumstances that apply.
How to raise a claim
Contact My Direct with the order number, affected window label and a clear description. Include photos of the whole installation and close-ups of the problem, and wait for advice before altering a disputed component.
