Overview
Prepare a dry, accessible receiving space and check the package count and labels. Photograph any visible damage and keep the affected components available while the team advises on the next step.
Make space
Clear a suitable receiving and storage area before the delivery arrives. Leave enough room to inspect the packages without leaning components where they could fall or bend.
Inspect the packages
Inspect the outside of the packages for crushing, tears or other damage and photograph any concern. Check the contents carefully and retain the relevant packaging for assessment.
Check the labels
Match the labels and package count with the order. Keep the window names visible so parts from similar openings are not accidentally swapped.
Report issues promptly
Contact the team promptly with the order number, package label and photos if anything is missing or damaged. Keep the affected parts available and follow the advice given before fitting them.
